Shipping Policy

1. Overview

This Shipping Policy explains how Island Gyal Hair Care processes, ships, and delivers orders placed at www.islandgyalhaircare.com (the "Site"). It works alongside our [Terms and Conditions], [Privacy Policy], and [Refund & Return Policy].
 

2. Order Processing Time

Orders are typically processed and prepared for shipment within [1–3] business days of purchase, excluding weekends and holidays. Orders placed after [2:00 PM ET] will begin processing the next business day. During sales, promotions, or holiday periods, processing times may take longer; we'll note any delays on the Site or in your order confirmation.
 

3. Shipping Methods and Carriers

We ship orders via [USPS, UPS, FedEx].
Delivery estimates are provided by our carriers and are not guaranteed. Transit times begin once your order has shipped, not on the date it was placed.
 

4. Shipping Rates

Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery address. We offer free standard shipping on orders over [$70] within the [continental United States]. 
 

5. Domestic Shipping

We currently ship to all addresses within the United States, including [Alaska, Hawaii, and U.S. territories — note any surcharges or exclusions]. Please double-check your shipping address at checkout, as we are not responsible for orders delayed or misdelivered due to an incorrect or incomplete address.
 

6. International Shipping

[We currently do not ship outside the United States. / We ship to select international destinations; rates and delivery times are calculated at checkout.] International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates or included in the item price.
 

7. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to [24] hours for tracking information to update after you receive this email. You can also check your order status by [logging into your account / contacting us].
 

8. Shipping Delays

While we do our best to meet estimated delivery windows, Island Gyal Hair Care is not responsible for delays caused by circumstances beyond our control, including but not limited to carrier delays, severe weather, customs processing, natural disasters, or incorrect shipping information provided at checkout.
 

9. Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier facility first, as packages are occasionally marked delivered slightly before arrival. If you still cannot locate your package, contact us at info@islandgyalhaircare.com within [7] days of the delivery date so we can assist. We are not responsible for packages confirmed as delivered by the carrier to the address provided at checkout, but we will work with you to resolve the issue where possible.
 

10. Damaged Shipments

If your order arrives visibly damaged, please keep all original packaging and contact us at info@islandgyalhaircare.com within [7] days of delivery with photos of the damage. See our [Refund & Return Policy] for how we handle damaged or defective items.
 

11. Address Changes

If you need to correct or change a shipping address, contact us as soon as possible at info@islandgyalhaircare.com. We can only update an address before an order has shipped; once a package is in transit, we are unable to redirect it.
 

12. Split Shipments

Orders containing multiple items may occasionally ship separately, at no additional cost to you, if items are fulfilled from different locations or become available at different times. You will receive tracking information for each shipment.
 

13. Governing Law

This Shipping Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
 

14. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our carriers, rates, or operations. The "Last updated" date at the top of this page reflects the most recent revision.
 

15. Contact Us

Questions about shipping or a current order? Reach out to:
Island Gyal Hair Care
Email: info@islandgyalhaircare.com