Shipping Policy

Last updated: October 20, 2026

1. Overview

This Shipping Policy explains how Island Gyal Hair Care processes, ships, and delivers orders placed at www.islandgyalhaircare.com (the "Site"). It works alongside our Terms and Conditions, Privacy Policy, and Refund & Return Policy.
 

2. Order Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days of purchase, excluding weekends and holidays. During sales, promotions, or holiday periods, processing times may take longer; we'll note any delays on the Site or in your order confirmation.
 

3. Shipping Methods and Carriers

We ship orders via UPS Ground.
Delivery estimates are provided by our carriers and are not guaranteed. Transit times begin once your order has shipped, not on the date it was placed. 
 

LOCAL PICKUP

Local pickup is only available to customers who can collect their orders from our designated pickup location in the Wesley Chapel, Florida area. Selecting “Local Pickup” does not include shipping.

Customers who accidentally select local pickup but require shipping will be sent a separate shipping invoice. The shipping invoice must be paid within seven calendar days. Orders will not be shipped until the additional shipping charge is paid.

If payment is not received within seven calendar days after the invoice and reminder have been sent, the order may be canceled. A 5% order-processing and cancellation fee will be deducted from the refund to help cover nonrefundable payment-processing and administrative costs.
 

4. Shipping Rates

Shipping is calculated at checkout based on your order's weight and delivery address, starting at $9.99. Free local pickup is available in the Wesley Chapel, FL area. 
 

5. Domestic Shipping

We currently ship to all 50 U.S. states, including Alaska and Hawaii (higher rates apply). We don't currently ship to U.S. territories. Please double-check your shipping address at checkout, as we are not responsible for orders delayed or misdelivered due to an incorrect or incomplete address. 
 

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, building or unit numbers.

If a package is returned because the customer provided an incomplete or incorrect address, the customer will be responsible for the additional shipping cost to resend the order. The package will not be reshipped until the new shipping invoice has been paid.

Original shipping charges are nonrefundable when a package is returned because of an incomplete or incorrect customer-provided address.
 

6. International Shipping

We currently do not ship outside the United States. 
 

7. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after you receive this email. You can also check your order status by contacting us at info@islandgyalhaircare.com.
 

8. Shipping Delays

While we do our best to meet estimated delivery windows, Island Gyal Hair Care is not responsible for delays caused by circumstances beyond our control, including but not limited to carrier delays, severe weather, customs processing, natural disasters, or incorrect shipping information provided at checkout.
 

9. Lost or Stolen Packages

If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier facility first, as packages are occasionally marked delivered slightly before arrival. If you still cannot locate your package, contact us at info@islandgyalhaircare.com within 7 days of the delivery date so we can assist. We are not responsible for packages confirmed as delivered by the carrier to the address provided at checkout, but we will work with you to resolve the issue where possible.
 

10. Damaged Shipments

If your order arrives visibly damaged, please keep all original packaging and contact us at info@islandgyalhaircare.com within 7 days of delivery with photos of the damage. 
 

CARRIER-DAMAGED PACKAGES

If a package is damaged while in the carrier’s possession and returned to Island Gyal Hair Care, the customer will not be charged an additional shipping fee. We will contact the customer and arrange for a replacement to be shipped after the damaged shipment is received and reviewed.

Customers should contact Island Gyal Hair Care promptly and provide photos of the shipping box, label, packaging and damaged products if a damaged package is delivered to them. Customers should keep all original packaging until the claim has been resolved.
 

11. Address Changes

If you need to correct or change a shipping address, contact us as soon as possible at info@islandgyalhaircare.com. We can only update an address before an order has shipped; once a package is in transit, we are unable to redirect it.
 

12. Split Shipments

Orders containing multiple items may occasionally ship separately, at no additional cost to you, if items are fulfilled from different locations or become available at different times. You will receive tracking information for each shipment.
 

13. Governing Law

This Shipping Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
 

14. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our carriers, rates, or operations. The "Last updated" date at the top of this page reflects the most recent revision.
 

15. Contact Us

Questions about shipping or a current order? Reach out to:
Island Gyal Hair Care
Email: info@islandgyalhaircare.com