Refund Policy

1. Overview

At Island Gyal Hair Care, we want you to love your products. If something isn't right with your order, this policy explains how returns, exchanges, and refunds work for purchases made at www.islandgyalhaircare.com (the "Site"). This policy is governed by the laws of the State of Florida and works alongside our [Terms and Conditions] and [Privacy Policy].
 

2. Return Eligibility Window

You may request a return or exchange within [14 / 30] days of the delivery date shown on your shipping confirmation. Requests made after this window will not be eligible for a refund, store credit, or exchange, except where required by law.
 

3. Hygiene and Safety — Non-Returnable Items

Because our products are cosmetic and applied directly to hair and scalp, the following items cannot be returned or exchanged for hygiene and safety reasons once they leave our warehouse:

Any product that has been opened, used, or has a broken seal, safety strip, or shrink wrap;
Wigs, hair extensions, bundles, or closures that have been worn, brushed out of their original set, cut, colored, or altered in any way;
Tools or accessories (such as combs, brushes, or applicators) that have been used;
Gift cards, final sale items, and clearance/discounted items marked "Final Sale" at checkout;
Products purchased from a third-party retailer or salon rather than directly through our Site (please refer to that seller's return policy instead).
Unopened, unused products in their original condition and packaging, with proof of purchase, are eligible for return under Section 2 above.
 

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within [7] days of delivery at info@islandgyalhaircare.com with your order number and a photo of the issue. We will arrange a replacement, store credit, or refund at no additional cost to you once the issue is verified.
 

5. How to Start a Return

To request a return, exchange, or refund:

Email us at info@islandgyalhaircare.com with your order number, the item(s) you'd like to return, and the reason for the return;
We will review your request and, if approved, send you return instructions and a return address;
Pack the eligible item(s) securely in their original packaging and ship them back to us within [7] days of receiving return approval;
Items sent back without a prior return request may not be accepted.

6. Return Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for return packages lost or damaged in transit. 
 

7. Refund Processing

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within [5–10] business days. Please note that your bank or card issuer may take additional time to post the refund to your account. Original shipping fees are non-refundable unless the return is due to our error.
 

8. Exchanges

If you'd like a different product, size, or shade instead of a refund, note this in your return request. Exchanges are subject to product availability; if the item you want is out of stock, we will offer a refund or store credit instead.
 

9. Late or Missing Refunds

If you haven't received a refund within the timeframe above, first check your bank account again, then contact your card issuer or bank, as processing times vary. If you've done this and still have not received your refund, contact us at info@islandgyalhaircare.com.
 

10. Order Cancellations

Because we aim to process and ship orders quickly, we can only cancel or modify an order if it has not yet been shipped. Contact us as soon as possible at info@islandgyalhaircare.com if you need to cancel or change your order.
 

11. Sale, Promotional, and Gift Orders

Items purchased on sale, with a promotional discount code, or marked "Final Sale" are not eligible for return or refund unless they arrive damaged or defective. If your order was a gift, please have the recipient contact us with the order number for assistance.
 

12. Governing Law

This Refund & Return Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Nothing in this policy limits any right you may have under applicable consumer protection law.
 

13. Changes to This Policy

We may update this Refund & Return Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision, and the policy in effect at the time of your order will apply to that order.
 

14. Contact Us

Questions about a return, exchange, or refund? Reach out to:
Island Gyal Hair Care
Email: info@islandgyalhaircare.com